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Forum: Operational Excellence and Innovation Forum

The Forum is a premier gathering for business leaders, experts, and professionals to explore how organisations can enhance performance, embed innovation into operations, and build more agile and future-ready businesses. Set within Dubai’s dynamic business ecosystem, the forum reflects the emirate’s continued commitment to fostering excellence, innovation, and future-ready businesses across sectors.

Date and Time

September 16th 2026, 8:30 AM – 11:00 AM

Venue

13th Floor

Organized By

Dubai Chambers

Event Type

Forum

About the Forum

Through keynote presentations, case studies, and panel discussions, the forum will provide practical insights into operational transformation, technology adoption, innovation, and organisational performance.

The event will also provide an opportunity for knowledge exchange and meaningful dialogue with experts and business leaders from across industries.

Participants attending the forum will receive a certificate endorsed by the University of Westminster, recognising their participation and commitment to continuous learning and professional development.

Language: English

08:30

Registration & Networking
09:00

Welcome from Dubai Chambers
09:10

Operational Excellence in Practice by Vipin Vaidyanathan
09:30

Innovation for Operational Excellence by Giovanni Everduin
09:50

Coffee Break & Networking
10:10

Panel Discussion: The Future of Operational Excellence
10:50

Closing Statements
11:00

End

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Agenda

Participation Fees

Free of Cost

A selection of our partners

Speakers

Vipin Vaidyanathan

Operational Excellence Specialist

Vipin is a business excellence specialist with a varied history of roles leading business excellence as COO at Innovation City, where he owned operations, technology, HR, legal, procurement, and facilities for a UAE innovation hub, embedding AI-led workflows and autonomous compliance built to automate ~70 to 80% of routine work and operate 24/7. His foundation runs from the founding team of HDFC Bank Credit Cards through MetLife, ING Life, HSBC, DMCC, and UAE government leadership, with teams to 150 across India, the UAE, and Brazil. Harvard SELP, XLRI Jamshedpur, Lean Six Sigma Master Black Belt, and LEGO Serious Play, because transformation is a contact sport played with people.

Giovanni Everduin

Chief Strategy & Innovation Officer - CBI

A Harvard Business School alum (GMP21) and a true citizen of the world who has lived and worked across 10 countries spanning Europe, North America, Central America and the Middle East. Currently the Chief Strategy & Innovation Officer at Commercial Bank International (CBI) in Dubai, where he cofounded CBIx – the bank’s independent Corporate VC and Innovation Lab subsidiary exploring AI, tokenized assets, Web3, gaming, and next-gen banking models. Before CBI, Gio held senior roles at Emirates NBD and Accenture in London, and ran his own creative agency & consulting firm.

Sami Abdallah

Head of Innovation - Beauty Care MEA-CAC & Regulatory Affairs High Growth Region - Henkel

Sami is the Head of Strategy, Governance, and Product Stewardship for Consumer Brands in the High Growth Region at Henkel, based in Dubai, United Arab Emirates. He also oversees R&D innovation, regulatory affairs, and product development across Middle Eastern, African, and high-growth markets.

Berdia Qamarauli

Centigen - CEO

Berdia Qamarauli is a technology entrepreneur and AI strategist, and the founder of Centigen and Artisio, two companies at the intersection of artificial intelligence and enterprise software. With a background spanning fintech, and auction technology, Berdia previously served as CTO of Spink in London, where he led technology operations across the UK, US, Europe, and Asia.Today, he focuses on building AI-native platforms and deploying intelligent agents that transform how businesses operate, sell, and scale. His work centres on practical AI adoption, governance, and the development of multi-agent systems that deliver measurable commercial impact.

Paul Smirnov

Kerno - COO

A C-level Tech Leader, experienced in digital transformations and operations management. Driving customer care, service operations and internal IT at KERNO — first UAE-based manufacturer of enterprise IT hardware. EMBA alumni at Politecnico di Milano

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We didn't reinvent the wheel

We are strategists, designers and developers. Innovators and problem solvers. Small enough to be simple and quick, but big enough to deliver the scope you want at the pace you need.

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